Kyivstar Updates: New Rules for Number Extension
The mobile operator "Kyivstar" will implement new conditions for extending the validity of prepaid numbers starting February 6, 2026.
According to the operator's statement, these changes aim to maintain numbers for active subscribers and simplify mobile service conditions.
It is noted that the updated rules change the mechanism for preserving an active number, including the introduction of an intermediate suspended state.
The overall validity period remains 365 days, but it is now divided into two phases:
- For the first 274 days from the last account replenishment or tariff payment, the number will remain active, allowing subscribers to use all services;
- The next phase is a suspended state for another 91 days; during this time, subscribers will receive SMS reminders to top up their accounts to avoid deactivation; when in the suspended state, subscribers can top up their accounts and make calls to service numbers; to restore full functionality of the number, a minimum top-up of 30 UAH is required.
To extend the validity of their number, subscribers can choose from several options. The easiest way is to top up the account with a minimum of 30 UAH in a single payment. Another option is to pay for the main service package for four weeks or a month, as well as a daily service package. For users on annual or semi-annual plans, the validity period is automatically extended with each package renewal.
It is reported that some financial transactions do not affect the extension of the number's validity. Services such as "Extra Money" and transferring funds to other subscribers are not counted as actions to maintain the number's activity.
To check the current validity of their number, subscribers can use the USSD request *114# or view the relevant information in the "Profile" section of the "My Kyivstar" mobile app. These tools provide quick access to current data about the number and help avoid deactivation.
As previously mentioned, the independent French company nPerf recently studied the home internet offerings from Vodafone and "Kyivstar" in 2025 and found that the former provides better services to Ukrainians. According to the research, Vodafone has a higher average download speed of 200.48 Mbps compared to 109.04 Mbps for "Kyivstar". The upload speed is also higher — 196.4 Mbps versus 127.8 Mbps.
